Refund policy

Effective from: 8 July 2026

At Trendz Jewellery, our standard resolution for eligible returns is store credit or free replacement. This helps us keep our pricing fair and our quality consistent as a direct-to-customer brand. Please read the following policy carefully before placing an order.

1. Cancellations

Orders can be cancelled only before dispatch. Once an order is shipped, cancellation will not be accepted.

2. Return & Exchange Eligibility

  • Return or exchange requests must be raised within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and returned with all original tags, packaging, invoice, accessories, and freebies (if any).

  • An unboxing video is mandatory for any claim related to a damaged, defective, wrong, or missing product. Claims without an unboxing video may not be accepted.

  • Products showing signs of use, damage, missing tags, missing packaging, or missing accessories will not be accepted.

3. Customer Returns (Change of Mind / Size / Preference)

For returns due to personal preference — such as I changed my mind, size issue from my side, or ordered by mistake:

  • The resolution will be issued only as store credit (not a cash refund).

  • Full product value will be issued as store credit, from which a ₹80 reverse pickup / handling charge will be deducted.

  • Store credit has lifetime validity and can be used for any future purchase on our website.

  • Store credit cannot be transferred, exchanged for cash, or refunded to the original payment method.

  • The store credit resolution applies to all eligible orders placed on or after 8 July 2026.

4. Wrong or Incorrect Product Sent by Us

If Trendz Jewellery mistakenly sends the wrong product, wrong size, or an incorrect item:

  • We will arrange a free replacement at no extra cost — no reverse pickup or replacement charge will apply.

  • The customer must report the issue within 24–48 hours of delivery, with clear photos and an unboxing video.

  • Once verified, we will arrange reverse pickup and dispatch the correct product.

  • If the exact replacement is unavailable, we will offer store credit or another suitable resolution.

5. Damaged or Defective Products

If you receive a damaged or defective item, report it within 24–48 hours of delivery with clear photos and an unboxing video.

After verification, we will provide a free replacement or store credit, based on stock availability.

6. Refunds (Exceptional Cases Only)

  • Cash refunds are not our standard return resolution.

  • Refunds may be approved only in exceptional cases, at the sole discretion of Trendz Jewellery, or where required by applicable law.

  • If a refund is approved, ₹150 will be deducted toward return handling, payment gateway, and processing charges.

  • Approved refunds will be processed to the original payment method / bank account / UPI within 7–10 working days after product verification.

7. Non-Returnable Products

Customized, personalized, discounted, clearance, or final-sale products are not eligible for return, exchange, store credit, or refund.

8. Delivery Disputes

If a parcel is marked delivered but not received, the customer must report it within 24 hours of the delivery status update.

9. General

Trendz Jewellery reserves the right to reject any return, exchange, replacement, store credit, or refund request that does not meet the conditions of this policy.

10. How to Raise a Request

To start a return, exchange, or replacement, contact us with your order number and supporting photos/video.

Email
helptrendzjewellery@gmail.com 

WhatsApp / Phone
+91 93162 87182

Support Hours
Mon–Sat, 10:00 AM – 6:00 PM

We aim to respond to all requests within 24–48 working hours.